Smart Voice
An enterprise-grade programmable voice platform for building exceptional customer conversations
Orchestrate Sophisticated Call Flows with Just a Few Lines of Code
Build automated IVR journeys with flexible APIs and webhooks. Support for text-to-speech (TTS), DTMF input and high-volume outbound scheduling makes it easy to integrate with existing CRM systems and streamline service hotlines, customer callbacks and payment reminders.
- Flexible APIs and Webhooks
- Automated Interactive Voice Response (IVR)
- Text-to-Speech (TTS)
- DTMF key collection
- High-volume outbound scheduling
- Seamless CRM integration
Turn Every Conversation into Actionable Insight
Create a complete, auditable analysis trail for every call. MCHUAN combines advanced LLMs with proven ASR and NLU capabilities for accurate transcription, speaker diarization and sensitive-data detection. A configurable quality-assurance rules engine and visual reports turn large volumes of call data into practical recommendations for improving service efficiency and customer experience.
- High-accuracy speech transcription
- Speaker diarization
- Sensitive information detection
- Configurable QA rules engine
- Visual quality reports
- AI-generated improvement recommendations
Connect to VoIP and PSTN Networks Across 200+ Countries and Regions
Deliver clear, stable and low-latency international calls through local numbers and routes. Intelligent route selection minimizes signaling instability and audio degradation across borders. Flexible access options—including callback, direct DIDs and SIP trunking—provide cost-efficient global voice infrastructure for multinational companies, cross-border commerce and international operations.
- Coverage across 200+ countries and regions
- Localized numbers and lines
- Intelligent route selection
- Callback
- Direct DIDs
- SIP Trunking access
